Privacy policy

privacy policy

fenda studio is committed to protecting your personal information and handling it with care.

this policy explains what we collect, how we use it, and the rights available to you under the general data protection regulation (gdpr). by using our website or placing an order, you agree to the practices described here.

1. information we collect

information you provide
when you place an order, create an account, or contact us, we may collect your name, email address, phone number, shipping and billing address, and payment details. payment is processed securely through our payment provider — we do not store full card details.

information collected automatically
when you visit our website, we may collect data about your browser, device, ip address, and how you interact with our site. this is done through cookies and analytics tools, including google analytics and shopify's built-in analytics.

communications
if you contact us directly, we retain a record of that correspondence to assist with your enquiry.

2. how we use your information

we use your information to process and fulfil your orders, communicate with you about your purchase, send tracking and order updates, respond to enquiries, and improve our website and customer experience.

with your consent, we may send occasional updates about new work, events, or releases. you can unsubscribe at any time.

3. legal basis for processing

we process your information on the following grounds: performance of a contract (fulfilling your order), consent (marketing communications), and legitimate interest (improving our website and preventing fraud).

4. sharing your information

we do not sell your personal information. we share it only where necessary to fulfil your order or operate our business — with our shipping partners (postnl, dhl), payment processors, and our e-commerce platform, shopify.

these third parties are bound by their own privacy policies and may only use your information to provide their services to us.

5. international transfers

fenda studio is based in the netherlands. where your information is transferred outside the european economic area — for example, to a service provider located elsewhere — we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the european commission.

6. cookies

our website uses cookies to enable core functionality, remember your preferences, and understand how visitors use our site. you can manage or disable cookies through your browser settings, though some features may not function correctly without them.

7. data retention

we retain your information for as long as necessary to fulfil the purposes outlined in this policy, meet our legal obligations, and resolve any disputes. order and financial records are retained for seven years in accordance with dutch tax law.

8. your rights

under the gdpr, you have the right to access the personal information we hold about you, request corrections to inaccurate information, request erasure where it is no longer needed, object to or restrict certain processing, and request a copy of your data in a portable format.

you also have the right to lodge a complaint with the dutch data protection authority (autoriteit persoonsgegevens) if you believe your information has been mishandled.

to exercise any of these rights, contact us at hello@fendastudio.com. we will respond within one month, as required under the gdpr.

9. security

we take reasonable steps to protect your information from misuse, loss, and unauthorised access. our website uses ssl encryption, and payment processing is handled by pci-compliant providers.

no method of electronic transmission or storage is completely secure. we encourage care when sharing personal information online.

10. third-party links

our website may contain links to third-party sites. we are not responsible for their privacy practices and encourage you to review their policies independently.

11. changes to this policy

we may update this policy from time to time. the current version is always available on our website, with the effective date noted at the top.

contact

questions about this policy or how we handle your information can be sent to hello@fendastudio.com