terms & privacy
terms of service
these terms of service govern your use of the fenda studio website and the purchase of our products. by placing an order or using our website, you agree to these terms. please read them carefully.
about fenda studio
fenda studio is an independent jewellery brand based in australia, offering handcrafted, made-to-order pieces. all transactions are conducted in australian dollars (aud). for international customers, your bank or payment provider will apply the applicable exchange rate at the time of purchase.
orders & payment
by completing a purchase, you confirm that you are authorised to use the payment method provided and that the information submitted is accurate. all orders are subject to acceptance and availability. all prices are listed in aud and are inclusive of australian gst where applicable. international customers are responsible for any applicable duties, taxes, or import charges in their country. prices are subject to change without notice, but changes will not affect orders already confirmed. payment is processed at the time of order. we accept major credit and debit cards and other payment methods as listed at checkout. if a payment is declined or reversed, we reserve the right to cancel the associated order. as each piece enters production promptly after payment is confirmed, cancellations must be requested within 24 hours of ordering. after this window, we are unable to cancel or refund made-to-order pieces. custom and commissioned orders are non-cancellable once work has commenced.
production & delivery
all fenda pieces are made to order. production timelines, shipping methods, and delivery estimates are outlined in our shipping & returns policy, which forms part of these terms. once a parcel has been collected by the carrier, fenda studio is not responsible for transit delays, lost parcels, or customs processing times. we will always assist where possible.
returns, exchanges & resizing
our returns, exchanges, and resizing policy is detailed in our shipping & returns document, which forms part of these terms. by placing an order, you acknowledge and accept those conditions.
intellectual property
all content on the fenda studio website — including designs, photography, copy, brand assets, and product imagery — is the intellectual property of fenda studio and may not be reproduced, distributed, or used without prior written permission. our jewellery designs are original works. unauthorised reproduction or copying of our designs, in whole or in part, is prohibited.
limitation of liability
to the fullest extent permitted by australian consumer law, fenda studio's liability for any claim arising from the purchase or use of our products is limited to the value of the relevant order. we are not liable for indirect, incidental, or consequential losses, including loss of income, data, or enjoyment, arising from your use of our website or products. nothing in these terms limits any rights you may have under the australian consumer law that cannot be excluded by contract.
australian consumer law
our products come with guarantees that cannot be excluded under the australian consumer law. you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. you are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
privacy
we collect and handle your personal information in accordance with our privacy policy, which is available on our website and forms part of these terms.
governing law
these terms are governed by the laws of queensland, australia. any disputes arising from these terms or your purchase shall be subject to the exclusive jurisdiction of the courts of queensland.
changes to these terms
we may update these terms from time to time. the current version will always be available on our website. continued use of our site or services after any update constitutes acceptance of the revised terms.
contact
for any questions regarding these terms, please contact us at hello@fendastudio.com.
privacy policy
at fenda studio, we are committed to protecting your personal information and handling it with care and transparency. this privacy policy explains what we collect, how we use it, and your rights in relation to it. by using our website or placing an order, you agree to the practices described in this policy.
information we collect
when you place an order, create an account, or contact us, we may collect your name, email address, phone number, shipping and billing address, and payment details (processed securely via our payment provider — we do not store full card details). when you visit our website, we may collect data about your browser, device, ip address, and how you interact with our site. this is typically done via cookies and analytics tools (such as google analytics and shopify's built-in analytics). if you contact us directly, we retain records of that correspondence to assist with your enquiry.
how we use your information
we use your personal information to process and fulfil your orders, communicate with you about your purchase, send tracking information and order updates, respond to your enquiries, and improve our website and customer experience. with your consent, we may also send you occasional updates about new collections, events, or offers. you can unsubscribe at any time.
sharing your information
we do not sell your personal information. we share it only where necessary to fulfil your order or operate our business, including with our shipping partners (dhl, australia post), payment processors, and our e-commerce platform (shopify). these third parties are bound by their own privacy policies and are only permitted to use your information for the purpose of providing their services to us.
international transfers
if you are located outside australia, your information may be transferred to and processed in australia or other countries where our service providers operate. by placing an order, you consent to this transfer.
cookies
our website uses cookies to enable core functionality, remember your preferences, and understand how visitors use our site. you can manage or disable cookies through your browser settings, though some features of the site may not function correctly without them.
data retention
we retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, and resolve any disputes. order records are generally retained for seven years in accordance with australian tax law.
your rights
under australian privacy law, you have the right to access the personal information we hold about you, request corrections to inaccurate information, and ask us to delete your information where it is no longer required. to exercise any of these rights, please contact us at hello@fendastudio.com. we will respond within a reasonable timeframe.
security
we take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. our website uses ssl encryption and our payment processing is handled by pci-compliant providers. however, no method of electronic transmission or storage is completely secure. we encourage you to take care when sharing personal information online.
third-party links
our website may contain links to third-party sites. we are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
changes to this policy
we may update this privacy policy from time to time. the current version will always be posted on our website with the effective date noted at the top.
contact
if you have any questions or concerns about this privacy policy or how we handle your information, please contact us at hello@fendastudio.com.